Canadians
are provided investment advice under the lowly suitability standard by people
that are operating with numerous conflicts-of-interest . As a result, the
likelihood of being sold unsuitable investments, overcharged or sold expensive
products is not insignificant. In addition, there is the usual assortment of
wrongdoing including account churning, undue leveraging, , unauthorized
trading, reverse churning and fraud. This means that the likelihood of having a
complaint against your dealer is to be expected. There are many issues related
to filing a complaint including not knowing your rights, a complex process and
dealers who view a complaint in an adversarial manner rather than an
opportunity to create client satisfaction and process improvements. This
article details the challenges and offers some constructive changes for reform.
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