A
robust investor complaint handling process is integral to treating investors
honestly, fairly and in good faith. It is a key component of investor protection.Under a Best interests (BI) advice regime, prevailing methods, based on an adversarial relationship, aren't up to the job. This article relates our vision of a complaint handling process working in a BI environment. Read article
here Existing complaint handling regalations and rules would need to change where a BI standard is in place.
This web site is dedicated to investment fund investor education and protection. The multi-billion fund industry plays a key role in the savings and retirement plans of millions of Canadians. Many industry practices provide beartraps for the unsuspecting investor and securities regulations have not kept up with the pace of change in the industry.
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